30-day Refund Policy

Merchant of record

Invogi sells paid subscriptions through Paddle, our merchant of record. Paddle processes payment, tax, receipts, billing inquiries, cancellations, and refunds. Paddle's buyer refund policy also applies.

30-day money-back guarantee

You may request a full refund of your first paid Invoice Firewall subscription charge within 30 calendar days of that charge if you are not satisfied. This guarantee applies once per customer organization. It does not limit any mandatory refund or withdrawal rights available under applicable law.

AP Risk Scan

The introductory AP Risk Scan is free, limited to the usage described on the Pricing page, and creates no charge to refund.

Renewals and partial periods

Subscriptions renew automatically until cancelled. You may cancel at any time before renewal; access continues to the end of the current paid period and no further renewal is charged. Renewal payments and unused portions of a billing period are not automatically refundable outside the guarantee above, but we review exceptional circumstances and honor all rights required by law.

How to request a refund

Email hello@invogi.com with your account email, organization name, transaction or receipt number, and reason for the request. Do not include full payment-card details. You may also use the support link in your Paddle receipt or visit Paddle buyer support.

We aim to acknowledge requests within one business day. Approved card refunds commonly take several business days to appear, depending on the payment method and bank.

Questions

Visit Customer and billing support or email hello@invogi.com.