30-Day Refund Policy

Merchant of record

Invogi sells paid subscriptions through Paddle, our merchant of record. Paddle processes payment, tax, receipts, billing inquiries, cancellations, and refunds. Paddle's buyer refund policy also applies.

30-day money-back guarantee

You may request a full refund of your first paid Invoice Firewall subscription charge within 30 calendar days of that charge if you are not satisfied. This guarantee applies once per customer organization. It covers the subscription charge (the monthly or annual base fee and any additional legal entities), not usage charges. It does not limit any mandatory refund or withdrawal rights available under applicable law.

Usage charges

Invoice units processed above your plan's included volume are billed after each billing period ends. Because these charges are for processing already performed, they are not refundable, except where a charge was made in error (for example, units counted incorrectly or billed twice), which we will correct in full.

AP Recovery Audit

The introductory AP Recovery Audit is free, limited to the usage described on the Pricing page, and creates no charge to refund.

Renewals and partial periods

Subscriptions renew automatically until canceled. You may cancel at any time before renewal; access continues to the end of the current paid period and no further renewal is charged. Usage above the included volume in that final period is charged at or shortly before the cancellation takes effect. Renewal payments and unused portions of a billing period are not automatically refundable outside the guarantee above, but we review exceptional circumstances and honor all rights required by law.

How to request a refund

Email hello@invogi.com with your account email, organization name, transaction or receipt number, and reason for the request. Do not include full payment-card details. You may also use the support link in your Paddle receipt or visit Paddle buyer support.

We aim to acknowledge requests within one business day. Approved card refunds commonly take several business days to appear, depending on the payment method and bank.

Questions

Visit Customer and billing support or email hello@invogi.com.